Garage Remotes FAQ 2024

Experiencing issues with your garage door remote can be frustrating. Fortunately, at National Garage, we have identified some common reasons why your remote may not be functioning as expected, and we’re here to provide solutions.

1. Compatibility Issues: Not all remotes are universally compatible with every garage door motor. Hence, it’s essential to ensure your remote matches the motor model of your garage door. We have made this easy for you by providing a detailed compatibility section on every product listing on our site.
2. Battery Problems: A common issue we find with roller door remotes is a drained battery. Before assuming the worst, consider replacing the battery in your remote. A simple battery change might be all you need to get your garage door remote back up and running.
3. Motor or Remote Issues: If you own multiple garage door remotes and none of them seem to be working, the issue could potentially lie with the garage door motor itself. Conversely, if other remotes work and one doesn’t, this could indicate a fault with that specific remote, in which case a replacement may be necessary.
4. Troubleshooting Guide: For a comprehensive step-by-step guide on resolving issues related to your garage door remote, please refer to our Troubleshooting Guide here. This guide was crafted with our customers in mind, aiming to simplify the troubleshooting process and get your garage door operating seamlessly.

If you continue to experience problems with your garage remote control, our dedicated customer service team at National Garage is always ready to assist. Remember, a well-functioning garage door remote is key to your home’s convenience and security. It’s a small component, but it plays a significant role in your day-to-day activities.

Replacing a lost or broken garage door remote is a straightforward process with National Garage. We stock a wide variety of remotes to match numerous garage door brands and models. Follow these easy steps to get your new garage door remote:

1. Identify the Brand and Model: First, determine the brand of your garage door or your existing remote. This information is often found on the motor of your garage door or on the remote itself. You’ll usually find a model number written on the front, back, or side of these units. This information is crucial as it helps to ensure compatibility between your garage door system and the new remote.
2. Place Your Order: Once you’ve identified the brand and model, you can search for compatible remotes on our website using these details. When you’ve found the right product, you can order online directly from the product page. Alternatively, if you prefer, our friendly customer service team is available to take your order over the phone.
3. Enjoy Free Shipping: At National Garage, we understand the importance of quick service when you’re dealing with a malfunctioning or lost remote. That’s why we offer free same-day shipping on all orders placed before 1 PM. This means you’ll receive your new remote promptly, restoring the functionality and convenience of your garage door system in no time.

Remember, if you’re uncertain about any part of the process or need further assistance, our dedicated customer service team is always here to help. At National Garage, we make replacing your garage door remote an easy and hassle-free experience.

The cost of a garage door remote can vary significantly based on the model and whether it’s a genuine or aftermarket product. Here at National Garage, we pride ourselves on offering a diverse range of options that cater to different needs and budgets.

We carry a comprehensive stock of both genuine and aftermarket garage remote controls for all major brands, including but not limited to ATA, B&D, Merlin, Grifco, Chamberlain, FAAC, Gliderol, Steel Line, Boss Openers, and Mhouse. This ensures that no matter your garage door system, we’ve got a remote to match.

Genuine remote controls, directly from the original manufacturer, typically fall within the price range of $25 to $75. These remotes guarantee a perfect match with your system and often come with the added reassurance of a manufacturer’s warranty.

For those looking for a more cost-effective solution, we also offer aftermarket garage remote controls, which generally range from $15 to $30. These remotes are designed to be compatible with specific brands and models and offer a more affordable alternative without compromising on functionality.

At National Garage, we believe in transparency and that includes clear, upfront pricing. All product pages on our website provide a detailed cost breakdown, ensuring you can make the best decision for your needs and budget. Regardless of the route you choose, you can be assured of a quality garage remote that restores the convenience and security of your garage door operation.

Understanding the compatibility of your garage door remote is crucial to ensure its seamless operation. At National Garage, we have streamlined the process to make it simple and user-friendly. Here’s how you can determine the compatibility of a garage door remote:

1. Identify Your Garage Door Brand and Model: The first step is to identify the brand and model of your garage door motor. This information is typically located on the motor unit itself or within the original manufacturer’s manual. If you have an existing remote, you may also find model information on the back or inside the battery compartment.
2. Search on our Website: Once you have identified your garage door’s brand and model, you can use this information to search for compatible remotes on our website. Our user-friendly platform allows you to easily filter results by brand and model, ensuring you only view products that will work with your garage door system.
3. Check the Product Description: For further confirmation, we encourage customers to read the product description of each remote. We provide comprehensive descriptions, including a list of compatible motor models to make your selection process as straightforward as possible.

Remember, if you have any doubts or if you can’t find the information you need, our dedicated customer service team is just a call or an email away. At National Garage, we’re committed to making your shopping experience as easy as possible, ensuring you find the right remote that’s fully compatible with your garage door system.

Programming a new garage door remote is a quick and straightforward process that anyone can handle with the right guidance. At National Garage, we’ve got all the resources you need to program your remote in no time.

While each remote has its own unique programming procedure, most require just a few steps and can be set up in under a minute. Generally, it’s a matter of pressing a series of buttons in a particular order.

To assist you, we have dedicated pages with detailed instructions and troubleshooting guides:

1. Instructions Page: Visit our Instructions Page for a comprehensive guide on programming your new remote. You’ll find brand-specific and model-specific instructions designed to walk you through each step of the process.
2. Troubleshooting Guide: If you encounter any issues during the setup process, our Troubleshooting Guide can provide you with solutions to common problems. It’s designed to help you navigate any hiccups you may experience along the way.

Remember, if you’re still having trouble or you’re unsure about anything, don’t hesitate to reach out to our customer service team. We’re here to support you, ensuring you can comfortably program your remote and restore full functionality to your garage door system. With National Garage, you’re never alone in the process.

Looking for a reliable place to purchase your new garage door remote? Look no further! National Garage is your go-to destination for a wide selection of garage door remotes, offering both genuine and aftermarket options compatible with various brands and models.

You can buy garage door remotes directly from our website at National Garage. Here’s why you should choose us:

1. Extensive Selection: We stock a comprehensive range of remotes for all major garage door brands, including ATA, B&D, Merlin, Grifco, Chamberlain, FAAC, Gliderol, Steel Line, Boss Openers, and Mhouse. Whether you’re seeking a genuine or an affordable aftermarket remote, we’ve got you covered.
2. Ease of Shopping: Our user-friendly website makes it easy for you to search for and find the perfect remote compatible with your garage door system. Detailed product descriptions, specifications, and compatibility information ensure you select the right product.
3. Free Shipping: We offer free same-day shipping on all orders placed before 1 PM. We understand the importance of prompt service, so we strive to deliver your remote as quickly as possible.
4. Excellent Customer Service: If you have any questions or need assistance at any stage of your purchase, our dedicated customer service team is ready to help. You can count on us for prompt and effective support.
5. Guidance and Resources: We provide comprehensive programming instructions and troubleshooting guides, making the process of setting up your new remote a breeze.

At National Garage, we’re not just about selling products; we’re committed to offering a seamless shopping experience, ensuring you can easily find and purchase the right garage door remote for your needs.

If you just placed the order and need to change the contents or wish to cancel your order, please call us as soon as possible on 1300 858 438. If the order was placed outside of business hours, please call us as soon as we open (9am to 5pm, Monday to Friday) so we can ensure the order is changed before sending.

Please note, we cannot change an order after having been sent. We can certainly help you with returning a parcel for a refund, but if you need to add items to an order already sent, it’s best to just place a second order.

If you just placed the order and need to change the address, please call us as soon as possible on 1300 858 438. If the order was placed outside of business hours, please call us as soon as we open (9am to 5pm, Monday to Friday) so we can change the address before sending.

If the order has been sent, we will try to get the address changed. Please be aware that Australia Post and other couriers can take up to 48 hours to process an address change. If the parcel is delivered before their system updates the address, we may be unable to recover the parcel from the incorrect address.

We are located in Albury, NSW. You can come to our factory and pick up your order, or if you give us a call we can price up a custom freight solution for you.

We also hold express freight accounts with Toll, TNT and Australia Post.

If you have an emergency, we can use Star Track’s Next Flight Service. Next Flight flies your urgent package as air cargo from one airport to the other with the next available flight. This has allowed us to get an emergency package from us to Albury to a commercial car park in Far North Qld in under 12 hours, so if you need something urgently, give us a call!