At National Garage, we pride ourselves on making your experience as smooth as possible. Our Frequently Asked Questions below cover the most common queries about orders, shipping, returns, and support.
Can’t find the information you need? Simply scroll down to contact our team and we’ll be happy to help.
Of course! The quickest way for us to help is if you send a photo of what you need to 0419 198 148. This allows our team to see exactly what you’re working with and point you to the right product straight away. If we need more details, we’ll let you know, but a photo is the best place to start.
Yes! We’re based in Albury, NSW, with a showroom at our factory located at 28 Fallon Street, North Albury, NSW 2640. All orders are shipped directly from this location, so whether you visit us in person or shop online, you’re getting your products straight from the source.
We also offer pickup, just contact us before placing your order so we can set it aside. Our dispatch team works quickly, and this ensures your order isn’t packed and posted before you arrive.
Yes! All of our genuine products include a manufacturer-backed warranty, with the warranty period clearly shown on each product page. Warranty terms vary depending on the product and brand, but you can shop with confidence knowing you’re covered. If you need help with a warranty claim, simply contact us and our team will guide you through the process.
We understand that plans can change. If you need to make changes to your order, please contact us as soon as possible. Our team is very efficient, and most orders are shipped the same day, so the earlier you reach out, the better. You can call us on 1300 858 438 and we’ll do our best to assist before your order is dispatched.
We’ve got you covered! At checkout, you can choose Australia Post Express or StarTrack Premium Express for the fastest delivery options. If you’re ordering an oversized item such as a gate motor, garage door motor, or springs, please call us on 1300 858 438 and we’ll arrange a custom express shipping quote to get it to you as quickly as possible.
Yes, we ship orders all around the world. The only exception at this time is the United States, where we are currently unable to ship due to ongoing tariff concerns (as of September 2025).
We’ve made things simple! For all genuine garage and gate remotes, you can find step-by-step instructions on our Instructions Page. For aftermarket remotes or replacement car key cases, programming or fitting instructions are usually included in the product listing description. If you ever get stuck, our team is here to help! Just send a photo of the remote and the opener to support@ngro.com.au
Absolutely! Our team isn’t just sales—we’ve been in the garage door and remote industry since 1997 and operating online since 2007. If you need help with programming, installation, or troubleshooting, just give us a call on 1300 858 438 or email our support team at support@ngro.com.au.
You can return any product within 60 days of purchase for a refund, even if it’s just a change of mind. Simply notify us by email first and include a completed Returns Form with your item. Products must be returned in their original, saleable condition with all accessories included.
Excluded items: winding bars, remote/key batteries, custom-made garage doors and keypads with already set or forgotten PINs.
Return shipping: If you ordered incorrectly or changed your mind, you’ll need to cover return postage. If we sent the wrong item, we’ll cover all costs.
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