Commitment to Privacy
National Garage Remotes & Openers Pty Ltd recognises the importance of your privacy and the need to protect your personal information. We are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document explains how we manage your personal information and protect your privacy.
How We Collect Your Personal Information
The personal information we collect and hold will depend on the products and services you request from us. We may collect personal information when:
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you purchase a product or service from us or enter one of our promotions or competitions
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you contact us via phone, email, online forms, or social media
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you provide feedback or respond to a survey about our products and services
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you apply for trade credit or a wholesale account
The types of personal information we may collect include your name, address, email address, telephone number, date of birth, organisation details, and payment information (e.g. bank account or credit card details). We may also collect credit-related information if you apply for trade credit.
When you use our website, we may also collect usage information such as IP address, browser type, and site activity.
We generally collect personal information directly from you, whenever practicable.
Why We Collect Your Personal Information
We collect, use, and disclose your personal information to:
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supply, administer, improve, and personalise our products and services
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identify and interact with you as a customer
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process payments and manage transactions
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communicate with you about orders, enquiries, and service updates
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inform you about products, services, promotions, or special offers that may interest you
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assess and improve the quality of our products and services
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manage our business operations and protect our legal rights
We may use your personal information for direct marketing unless you opt out. You can update your communication preferences or request to stop receiving marketing materials by contacting us.
We may also disclose personal information where required or authorised by law (e.g. in response to a court order or to comply with tax obligations), or with your consent. In some cases, third parties we disclose to may be located overseas, including New Zealand, China, the United States, the United Kingdom, and European Union countries.
How We Protect Your Personal Information
We hold personal information in both electronic and physical forms. To protect your information from misuse, loss, or unauthorised access, we use safeguards such as:
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password-protected systems and databases
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confidentiality obligations for staff and contractors
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restricted access to physical records
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secure payment processing
When your personal information is no longer required for the purpose it was collected, and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
Your Rights
We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up-to-date. You have the right to:
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request access to the personal information we hold about you
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request corrections to your personal information if it is inaccurate, incomplete, or out-of-date
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request that we stop using your personal information for direct marketing
If we deny access or correction, we will explain our reasons in accordance with the Privacy Act. If you disagree, you may request that a statement noting your concerns be attached to the relevant information.
Contact Us
If you have any questions about how we handle your personal information, or if you wish to make a complaint, please contact us:
National Garage Remotes & Openers Pty Ltd
Phone: 1300 858 438
Email: sales@ngro.com.au
Contact page: Click Here
We will respond to privacy enquiries or complaints as soon as reasonably possible.
Contact the Office of the Australian Information Commissioner (OAIC)
If you are not satisfied with our handling of your personal information, you may contact the OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992