These Terms of Sale constitute a legally binding agreement between the customer (You, Your) and National Garage Remotes & Openers Pty Ltd (We, Us, Our) for the supply of Products through the National Garage Remotes & Openers website (the Website). By browsing the Website or placing an Order, You agree to these Terms.
1. Agreement
1.1 These Terms, together with Your Order, constitute the entire agreement between Us and You for the supply of Products. These Terms cannot be varied unless We agree to vary them in writing or by email.
1.2 No employee or agent of National Garage Remotes & Openers has authority to vary these Terms in respect of any sale.
1.3 We may update these Terms from time to time. Changes operate prospectively from the time the revised Terms are published on the Website and do not affect Purchase Contracts entered into before publication.
2. Website Use
2.1 The Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices of linked websites.
2.2 You must ensure that Your access to and use of the Website is not illegal or prohibited by laws that apply to You.
2.3 You must take Your own precautions to ensure that Your access to the Website does not expose You to viruses, malicious code or other interference that may damage Your computer system. We take no responsibility for any such damage.
3. Pricing
3.1 Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 5, the price of the Product cannot be varied except by agreement between You and Us in writing or by email, or in accordance with clause 6.4.
3.2 All prices listed on the Website include delivery costs unless stated otherwise. Where delivery costs apply, they are shown separately on the Order before checkout.
3.3 By purchasing a Product, You agree to the price listed on the Website at the time of Your Order. If the Product was advertised elsewhere at a different price, You agree solely to the Website price.
4. Product Specifications and Compatibility
4.1 Features and specifications of Products described or depicted on the Website are subject to change without notice. We will not materially change the features or specifications of a Product after a Purchase Contract has been formed.
4.2 All weights and dimensions described on the Website are approximate.
4.3 It is Your responsibility to confirm, before ordering, that a Product is compatible with and suitable for Your garage door, gate, opener or application, using the technical information provided on the Website. Our Technical Team is available before purchase to assist with compatibility questions. If You are unsure whether a Product suits Your requirements, contact Us before placing Your Order.
5. Orders
5.1 You may place an Order by following the instructions on the Website. By placing an Order, You make an offer to enter into an agreement to purchase the Products the subject of Your Order (a Purchase Contract).
5.2 Orders are deemed received by Us when We send an Order confirmation to Your nominated email address.
5.3 We are an online business and communicate primarily by email. It is Your responsibility to provide correct contact details and to check Your nominated email address regularly.
5.4 We may decline to enter into a Purchase Contract and may cancel Your Order at any time before dispatch. If We cancel Your Order, funds paid will be refunded in full and You will receive email confirmation of the cancellation and refund.
5.5 We do not accept responsibility for Orders that are declined, delayed or not accepted due to internet connection disruptions.
5.6 Where You provide an incorrect or incomplete delivery address, We may charge a redelivery fee for each subsequent delivery attempt.
6. Payment
6.1 You may pay by the payment methods offered during checkout on the Website.
6.2 Payment is processed immediately upon confirmation of Your Order.
6.3 If Your payment triggers Our fraud prevention protocols, We may contact You to confirm additional details or rescind the transaction. Your Order will not be fulfilled until it has passed those protocols. If You do not provide requested information within 7 days, Your Order will be cancelled and Your payment refunded to the original payment method.
6.4 Occasionally a Product may be incorrectly priced on the Website. If the correct price is higher than the displayed price, We may contact You before shipping to ask whether You wish to buy at the correct price, or cancel Your Order and refund You in full. If the correct price is lower, We will charge the lower amount, or refund the difference where the higher price has already been charged.
7. Delivery, Title and Risk
7.1 All dispatch and delivery dates and timeframes shown on the Website, in Order confirmations or in correspondence are estimates only and are not guaranteed. Shipping and other factors outside Our control may cause delays. To the maximum extent permitted by law, We are not liable for any loss, damage, cost or expense suffered by You or any third party as a result of a delayed, early or rescheduled delivery.
7.2 Where scheduled dispatch of a Product is delayed by more than one week, We will notify You by email. You may cancel Your Order and receive a full refund at any time before dispatch.
7.3 Once Products have been dispatched, it is Your responsibility to liaise with the nominated courier regarding the date and time of delivery. We are not liable for any inaccuracy of delivery information provided by the courier.
7.4 Couriers and postal services deliver during local business hours, 9am to 5pm Monday to Friday excluding public holidays. We do not deliver to Parcel Locker addresses and may cancel Orders listing a Parcel Locker as the delivery address. We reserve the right to not ship to remote or rural locations.
7.5 Where You give written authority for Products to be delivered without a signature, any included transit insurance cover is voided.
7.6 Title and risk in the Products pass to You at the point of dispatch by Us to the courier.
8. Installation and Third Party Costs
8.1 All Products are sold on a supply-only basis. We do not provide, arrange, recommend or supervise installation. You are solely responsible for engaging and paying any installer, electrician, technician or other tradesperson in connection with a Product.
8.2 To the maximum extent permitted by law, We are not liable for, and will not reimburse or compensate You for, any installation fees, call-out fees, booking or cancellation fees, labour charges, travel charges, inspection or diagnosis fees, or any other costs charged to You by an installer, tradesperson or other third party, including where those costs arise because:
- delivery of a Product is delayed, or occurs on a date or at a time other than an estimated date;
- a Product is, or is alleged to be, faulty, damaged or defective on arrival or during the warranty period;
- a Product is not compatible with, or suitable for, Your door, gate, opener or application;
- an Order is cancelled by You or by Us before dispatch; or
- a Product is the subject of a return, repair, replacement or warranty claim.
8.3 IMPORTANT: Do not book or schedule an installer or tradesperson until Your Product has been delivered, inspected and, where practicable, tested. Delivery dates are estimates only. If You book third party services against an estimated dispatch or delivery date, You do so entirely at Your own risk.
8.4 If You believe a Product is faulty or defective, You must contact Us and obtain Our written authorisation before engaging any third party to inspect, diagnose, repair or replace the Product. We will not reimburse the cost of any third party inspection, diagnosis, repair or replacement carried out without Our prior written authorisation. Repairs, disassembly or modifications carried out by unauthorised third parties may void the manufacturer’s warranty to the extent permitted by law.
8.5 Nothing in this clause 8 excludes, restricts or modifies any right You may have under the Australian Consumer Law, including any right to recover damages for reasonably foreseeable loss caused by Our failure to comply with a consumer guarantee. This clause applies to the maximum extent permitted by law.
9. Faulty or Damaged Products and Warranty Claims
9.1 We will repair, replace or refund faulty or damaged Products in accordance with the applicable Product warranty conditions and Your rights under the Australian Consumer Law.
9.2 Each Product listing on the Website states the applicable warranty period. Extended care plans are not available on Our product range.
9.3 To make a warranty claim, contact Us by email with Your order number, a description of the fault and, where possible, photos or video demonstrating the issue. We may provide troubleshooting steps, which You must reasonably follow, before a Product is approved for return, repair or replacement.
9.4 Warranty claims are assessed on the Product as supplied. Damage caused by incorrect installation, misuse, unauthorised repair or modification, water ingress in non-waterproof products, or failure to follow the manufacturer’s instructions is not covered by warranty, subject to Your rights under the Australian Consumer Law.
9.5 We will carry spare parts for Products for as long as the original equipment manufacturer makes those parts available for sale. We are not responsible for the cessation of manufacture of any spare part.
10. Refunds and Returns
10.1 Nothing in these Terms excludes, restricts or modifies the consumer guarantees provided under statute, including the Australian Consumer Law.
10.2 To facilitate a return, contact Us by email before sending any Product back. You must comply with reasonable directions from Our staff to facilitate the return. Refunds may take up to 10 business days to process once approved.
10.3 Other than as required under statute, change of mind and incorrect choice returns must be returned in original packaging with all accessories, in re-saleable condition. If You are returning a Product due to a fault or defect under an Australian Consumer Law guarantee, You may be able to return the Product without its original packaging.
10.4 Where You return a Product because it was not compatible with or suitable for Your requirements, You must return it at Your own cost. It is Your responsibility to ensure You purchase the correct Product for Your requirements using the technical information on the Website and, where needed, Our Technical Team before purchase.
10.5 Where You return a Product because of Our failure to comply with a consumer guarantee, You must return the Product at Your cost unless it cannot be returned, removed or transported without significant cost to You because of the nature of the failure or the size, height or method of attachment of the Product, in which case We will collect the Product at Our expense within a reasonable time.
10.6 You are responsible for ensuring returned items reach Us safely. We recommend tracked postage. We take no responsibility for returned Products lost in transit.
11. Australian Consumer Law
11.1 Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
11.2 The benefits given to You under these Terms are in addition to other rights and remedies You have under the Australian Consumer Law and other applicable laws.
12. Liability
12.1 To the extent permitted by law, We are not liable for any loss of income, loss of profits, loss of contracts, loss of data, wasted expenditure (including amounts paid or payable to installers or other tradespersons), or for any indirect or consequential loss or damage of any kind, however arising, whether caused by tort (including negligence), breach of contract or otherwise.
12.2 To the extent permitted by law, Our maximum aggregate liability for any Product supplied to You, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount paid by You to Us for the Product in question.
12.3 We are not liable for any delay in performing Our obligations under these Terms where the delay is caused by circumstances beyond Our reasonable control, and We are entitled to a reasonable extension of time to perform those obligations.
12.4 Nothing in this clause limits or restricts Your ability to make a claim available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
13. Intellectual Property
13.1 All intellectual property in any material on the Website is the property of National Garage Remotes & Openers Pty Ltd. Unless expressly authorised under these Terms or otherwise, You may not reproduce, adapt, modify, display, perform or distribute any material or any part of it.
14. Privacy
14.1 By placing an Order or contacting Us, You agree that We may store, process and use data collected from Your Order for the purpose of processing that Order, and that We may use that data (excluding payment card details) to provide You with information about other products or services that may interest You. You may opt out of marketing communications at any time.
14.2 You may request a copy of the data We hold about You in writing. We reserve the right to charge a reasonable administration fee for processing such a request. If any data We hold about You is incorrect, We will correct it on Your written request. Our collection and handling of personal information is otherwise governed by Our Privacy Policy and the Privacy Act 1988 (Cth).
15. General
15.1 Any provision of these Terms that is void or unenforceable may be severed without affecting the enforceability of the remaining provisions.
15.2 A failure or delay by Us to exercise a power or right under these Terms does not operate as a waiver of that power or right, and the exercise of a power or right does not preclude its future exercise.
15.3 These Terms are governed by and construed according to the laws of the State of Victoria, Australia, and the parties submit to the jurisdiction of the courts of that State.
Last updated: 08/07/2026. National Garage Remotes & Openers Pty Ltd.