Frequently Asked Questions

Frequently asked questions


Q. Will I get instructions?
A. Yes, instructions are included with all orders.
Q. How soon can you dispatch my order?
A. If we receive the order before 2.30pm we can have the item out of our factory the same day. If we cannot get your order out to you on the expected date we will be in contact with you.
Q. How long will shipping take?
A. Aus Post says to allow up to ten working days, however we generally expect two to five days but there is always a possiblity for post to have delays to the maximum waiting period.
Q. Can you install this motor for me?
A. Yes we can with our network of installers Australia wide, Please contact us for help setting up installation.
Q. Is it easy to install myself?
A. Yes, as long as you follow the included instructions you should not have an issue.
Q. Will programming my new remote affect my old remote?
A. No.
Q. How do I know which is the correct remote?
A. If it looks the same and is the same frequency it will work.
Q. Will my remote come with batteries?
A. Yes, all of our remotes (Except some Elsema remotes) will come with batteries.
Q. Is there a helpline if I have troubles?
A. Yes, please feel free to call 1300 858 438.
Q. How can I pay?
A. Bank Transfer, PayPal, or by Credit Card over the phone, on 1300 858 438.
Q. Can I return my item if I have chosen the wrong one?
A. Yes, as long as it is in the original condition, please call us and we can arrange a return.
Q. There is a problem with my order. Who do I contact?
A. Please call us on 1300 858 438 and any one of our helpful staff can find a solution for you.
Q. Where is National Garage located?
A. we are located only in Albury, we post Australia wide
Q. I cannot find my remote on your website!
A. Please give us a call with a description of the remote you are looking for, or email us a picture to sales@garagedooropenerremotes.com.au and we can identify it for you.
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